We want you to be satisfied with your purchase. Because many of our furniture items are shipped directly from our fulfillment partners, please review the following policy carefully before placing your order.
Returns
We accept eligible returns requested within 7 days of delivery.
To qualify for a return:
- The item must be unused, unassembled, and in its original condition.
- The item must include all original packaging, parts, hardware, manuals, and accessories.
- You must contact us before returning the item and receive return authorization and instructions.
- Items returned without authorization may not be accepted.
Customers are responsible for all return shipping costs for returns that are not caused by a defective, damaged, or incorrect item.
Because furniture can be large and expensive to ship, return shipping costs may be substantial. We recommend carefully reviewing product dimensions, colors, specifications, and other details before ordering.
Damaged or Defective Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible with:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
- Photographs of the shipping label
- A video showing the issue when necessary
Depending on the circumstances, we may provide a replacement, replacement parts, a partial refund, or a full refund.
Please do not discard the item or its original packaging until your claim has been resolved.
Damage to the shipping box or packaging alone does not qualify for a refund if the product itself is undamaged.
Incorrect or Missing Items
If you receive the wrong product or your order is missing items or components, contact us promptly with photographs of everything you received.
Once the issue has been verified, we will arrange an appropriate replacement, replacement part, or refund.
Change-of-Mind Returns
We accept eligible change-of-mind returns within 7 days of delivery.
The customer is responsible for return shipping costs. Original shipping charges and other non-refundable fulfillment costs are not refunded except where required by law.
Products must be returned in resalable condition and pass inspection before a refund can be issued.
Furniture that has been assembled, used, altered, damaged after delivery, or returned without its original packaging may not qualify for a refund.
Cancellations
If you need to cancel an order, contact us immediately.
Orders may only be canceled before they have entered processing or fulfillment. Because orders can begin processing shortly after they are placed, we cannot guarantee that a cancellation request can be completed.
Once an order has entered processing or has shipped, it must be handled under our normal return policy.
Non-Returnable Items
The following items are generally not eligible for change-of-mind returns:
- Custom or personalized products
- Made-to-order products
- Products that have been assembled or used
- Products damaged after delivery
- Products missing original packaging, hardware, parts, or accessories
- Clearance or final-sale products when identified as such before purchase
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
Return Shipping
Do not send products back to the address shown on the shipping package unless we specifically instruct you to do so.
Our products may ship from different fulfillment locations, and returns must be sent to the return address provided by our customer service team.
You are responsible for obtaining tracking information for any return shipment. We are not responsible for returns lost in transit.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges, return shipping charges, expedited shipping charges, and other fulfillment-related charges are generally non-refundable unless the return resulted from an error on our part or otherwise required by law.
Delivery Problems and Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping, redelivery, or replacement costs resulting from an incorrect or incomplete address, refusal of delivery, failure to collect a package, or inability of the carrier to contact the recipient may be the customer’s responsibility.
If tracking shows that an order was delivered but you cannot locate it, contact the carrier first and then contact us so we can assist with investigating the shipment.
Color, Size, and Product Variations
Please review all measurements and product specifications before ordering.
Colors may appear slightly different depending on lighting, photography, screen settings, and manufacturing variations. Minor variations that do not materially affect the function or appearance of the product are not considered defects.
For size-related claims, we may request photographs showing measurements of the product.
How to Request a Return or Refund
To request assistance, contact us through our customer support page or email at:
Please include your order number and a description of the issue.
Do not ship a return until you have received return instructions from us.
Consumer Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Last updated: September 17, 2026